Business Mentoring Booking Terms & Conditions
This page sets out the terms and conditions by which we supply any of the products (Products) or services (Services) to you whether you purchase online or by email.
1. GENERAL TERMS
1.1 You should understand that by ordering any of Our Services, you agree to be bound by these terms and conditions.
1.2 We/Us/The Company (Magdalena Oziminska, Ealing House, 33 Hanger Lane, W3 5HJ) provide consultancy, coaching, mentoring, tuition, training, courses and related Products and Services (the Services). The “Services” are any course, seminar, tutorial, training, workshop, coaching, mentoring or related product or service provided by Us. The “Customer” is the company or person who attends or has booked or purchased the Services.
1.3 Our Services are non-transferable to any other party, only the Customer ordering the service can use it.
1.4 All services must be used within 1 year from the booking date.
1.5 This agreement is activated without a need for signature.
1.6 Any training, mentoring or advice given by Us or any other person working under Our business is only given on the basis of general guidance. Any advice given from any limited information given from the Customer is limited to its value and all advice should be sense and fact checked with other professional experts in the field.
1.7 A person who is not a party to this agreement will not have any rights under or in connection with it.
2. BOOKINGS, CANECELLATIONS, RE-SCHEDULING, TRANSFERS AND REFUNDS
2.1 No contract exists between the Customer and Us for the supply of the Services until We have received and accepted the Customer’s order and sent Our confirmation in writing. Once We do so, there is a binding legal contract between Us and the Customer.
2.2 Where the Customer is a consumer the contract is subject to the Customer’s right of cancellation under the Consumer Protection (Distance Selling) Regulations 2000 as follows
2.2.1 The Customer has the right to cancel the contract at any time up to the end of seven days after the day upon which this contract is made under clause 2.1. If the Services are to be provided within 7 days of the contract being made under clause 2.1 the Customer agrees that the Customer’s right to cancel ends at the time the performance of the Services starts. To exercise the Customer’s right of cancellation, the Customer must give written notice to Us.
2.2.2 Once the Customer has notified Us that the Customer is cancelling the contract, We will refund the Customer within 30 days for any sum that has been paid by the Customer for the Services subject to any costs already incurred by Us.
2.3 Any cancellation requests received outside of this period will be subject to the following cancellation charges:
If requested between up to 14 days to the training date, a cancellation charge of 50% will apply. If request is made less than 14 days to the training date, a cancellation charge of 100% will apply.
2.3.1. Sessions unattended by the client are considered as cancelled without refund.
2.4 Requests for re-scheduling will be considered only if the training fee has been paid in full. Requests for re-scheduling must be received in writing.
2.4.1 Individual sessions may be re-scheduled but full payment is due if less than 48-hour notice is given before the start time of the relevant session.
2.4.2 Requests for re-scheduling of individual sessions will be subject to the following charges:
If a request is received, and new dates agreed, more than 14 days prior to the original training date, the Customer can re-schedule the date without charge.
If a request is received, and new dates agreed, between 48 hours and 14 days prior to the original training date, the Customer can re-schedule the date for a re-booking charge of 50%.
If a request has been received, but new dates have not been agreed by the original training date, the session will be deemed to have been cancelled and a 100% cancellation fee shall apply.
2.4.3 Each individual session can be re-scheduled only once. If a re-scheduled session cannot subsequently be attended by the Customer, the booking shall be cancelled without refund.
2.4.4 We will take any reasonable effort to accommodate suitable times for re-scheduled sessions, however We are under no obligation to accommodate re-scheduled sessions at times different than those initially agreed.
2.5 Bookings made at reduced or promotional prices cannot be rescheduled and are subject to a 100% cancellation fee. Bookings cannot be cancelled in order to benefit from a subsequent reduction in price. Therefore, if a booking is made, then cancelled when a lower price applies, it can only be re-booked at the original price.
2.6 We reserve the right to re-schedule or cancel booked sessions due to unforeseen circumstances, health or safety concerns or any circumstances out of our control.
3. MONEY-BACK GUARANTEE
3.1 If the Customer is not satisfied after attending the first session, a full refund can be made. To qualify for a refund, the Customer must notify Us in writing within 48 hours from the time of the end of the first session.
3.2. Money-back guarantee does not apply to unattended sessions.
4. PAYMENT
4.1 Payment of the full fee must be made at the time of booking.
4.2 Part payments are non-refundable.
5. COPYRIGHT & NON COMPETITION
5.1 The Customer acknowledges that all intellectual property rights (including without limit copyright) in any materials related to or used in the provision of the Services or any part thereof remain Our sole property (including but without limitation all recordings, transcripts, books, papers, records, notes, notebooks, memoranda, activities, resources, journals, diaries, outlines, drafts, letters, photographs, other digital representations and illustrations irrespective of the medium in or on which such objects are held) and any reconstruction, reproduction, recording or copy thereof will be an infringement of our rights and the Customer may not authorise any dissemination, publication disclosure or other use of any such materials without our written consent. The Customer further acknowledges that due to the importance of such materials to Our business a claim by us for damages may not adequately protect Our legitimate interests and the Customer hereby acknowledges and agrees that We shall be entitled to seek injunctive relief to prevent infringement of Our rights in appropriate circumstances.
5.2 The Customer acknowledges that the services being booked are for personal development purposes only and will not be used in any way whatsoever for the research, development or delivery of any similar service or product in competition with Us without our written consent. The Customer further acknowledges that a claim by us for damages may not adequately protect Our legitimate interests and the Customer hereby acknowledges and agrees that We shall be entitled to seek injunctive relief to prevent infringement of Our rights in appropriate circumstances.
6. DISCLAIMER
6.1 All information provided by Us is given in best faith and for general guidance only and We will not be held responsible for actions taken by the Customer, or any other individual or organisation as a result of the information provided during or after provision of the Services by Us.
6.2 It is our policy to monitor constantly the Services We offer as well as the performance and content of the Services. Every care has been taken to ensure the accuracy of, and verify the content of the information given in providing the Services to the Customer. However the Customer acknowledges changes will occur after the Services have been designed or devised or after publication of materials used by Us in the provision of the Services and We make no warranty, express or implied, as to the suitability of any Services for the Customer and the Customer agrees that they book or purchase the Services on this basis.
6.3 We make no warranty or commitment to the Customer that our Services or Products shall result in any fixed change or outcome. The Customer acknowledges and accepts that any decisions made based on the guidance offered are made at their own discretion and risk.
6.4 Except for any legal responsibility that We cannot exclude in law (e.g. death or personal injury), We are not legally responsible for any losses that the Customer may suffer as a result of using our Services.
7. LIMITATION OF LIABILITY
7.1 The Company warrants to the Customer that the Services will be provided using reasonable skill and care. However without prejudice to the other terms of this contract, We exclude to the extent allowed by law all other liability for any loss or consequential loss including for breach of contract, tort (including negligence) or any other cause of action with respect to any of our Services or occasioned to any person acting, omitting to act or refraining from acting in reliance upon any course material or course presentation, or arising from or connected with any error or omission in the course material or course presentation. Consequential loss shall include: a) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings); b) loss of goodwill or reputation; c) special, indirect or consequential losses.
7.2 The Customer shall not at any time be obliged to act on any information, suggestion, advice or guidance given by Us as part of the Service, but if and to the extent that it does so, it shall do so at its own risk. The Customer hereby unconditionally and irrevocably waives any rights of action it may have as against Us and Our Services or support and or advice offered in relation to any information, suggestions, advice or guidance given now or in the future.
7.3 The Customer is advised to take independent financial, legal or other appropriate professional advice before acting on any information, suggestion, advice or guidance given by Us.
8. CONSENT TO USE YOUR PERSONAL INFORMATION
8.1 For the purposes of the Data Protection Act 1998 the Customer acknowledges that in the course of registering with Us and using our Services certain information or data about the Customer will be captured electronically or otherwise. The Customer agrees that We may use, store, process such information or data for the purposes of providing the Services to the Customer or marketing any of Our other Services to the Customer.
9. TERMINATION
9.1 Either party may (without limiting any other remedy) at any time terminate the contract by giving written notice to the other if the other commits any material breach of these terms and fails to remedy the breach within 30 days after being required by written notice to do so.
9.2 Upon termination by Us We shall be entitled to be paid for all Services provided to the date of termination.
10. CONFIDENTIALITY
10.1 The Customer and Us each undertake to keep in strict confidence any confidential information concerning the others’ personal circumstances, career concerns or challenges, business, products, services or customers as they may be Confidential Information which may be obtained via the course of our cooperation.
11. DIGITAL DOWNLOADS
11.1 We do not provide any guarantee that your participation in using the downloadable material will lead to any specific result. You assume all responsibility for your participation in using the digital, downloadable or online services and acknowledge that materials are provided ‘as-is’.
11.2 We will make all reasonable efforts to provide you with the support you need to participate in using the online, digital, downloadable or advice services, but you acknowledge that We are not obliged to do so, and you agree that any failure by Us to provide such support will not rise any claims (whether in contract or in tort) for losses arising directly or indirectly as a result of your participation in use or in advice given.
11.3 Once a purchased or free digital product has been emailed, downloaded or played, no refund on any purchase is given.
11.4 Our sites may contain links or references to third party websites. Any such links are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any link or reference to any third party website does not mean that we endorse that website, product or service.
11.5 Except for any legal responsibility that we cannot exclude in law (e.g. death or personal injury), we are not legally responsible for any losses that you may suffer as a result of using our sites, the digital downloads, or using the support given.